Terms of Use

1. Overview

These Terms of Use apply when you visit our website, create an account, access free resources, enrol in a course, purchase digital content or use any other services provided by TCF.

By using this website or purchasing from us, you agree to these terms. If you do not agree with these terms, you should not use the website, access our content or purchase our courses.

In these terms, “we”, “us” and “our” refer to TCF. “You” refers to visitors, students, customers and anyone who uses our website or services.

2. Website access

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may update, suspend, withdraw or restrict access to parts of the website where necessary for maintenance, updates, security, business or operational reasons.

You are responsible for making sure that anyone who accesses the website through your internet connection is aware of these terms and follows them.

3. Courses, resources and digital content

TCF provides online courses, learning resources, digital downloads, formulation tools and educational content relating to cosmetic formulation.

Course descriptions, learning outcomes, prices and access details will be shown on the relevant course or product page. We try to make this information as accurate as possible, but minor updates or improvements may be made over time.

Our courses and resources are provided for educational purposes only. They are intended to support learning and skill development, but they do not guarantee any specific commercial, regulatory, business or product outcome.

You are responsible for ensuring that any products you formulate, manufacture, sell or distribute comply with the laws, safety requirements and regulatory obligations that apply in your country or market.

4. Accounts and login details

Some parts of the website or course platform may require you to create an account. You must provide accurate information and keep your account details up to date.

You are responsible for keeping your login details confidential. You must not share your account, course access or login details with anyone else unless we have clearly allowed this in writing.

We may suspend or terminate access if we reasonably believe an account has been misused, shared, accessed fraudulently or used in breach of these terms.

5. Payments and pricing

Prices will be shown on the relevant course or product page. Unless stated otherwise, prices are shown in pounds sterling.

Payment must be made through the payment options shown at checkout. We may use third-party payment processors to handle payments securely.

We may change prices at any time, but price changes will not affect purchases already completed unless there has been an obvious pricing error.

If a payment is declined, reversed, disputed or suspected to be fraudulent, we may suspend access to the relevant course or digital content while the issue is investigated.

6. Cancellations and refunds

Your cancellation and refund rights may depend on the type of product or service purchased, when access begins and whether the content is digital.

For online and distance sales, UK guidance says businesses must provide certain pre-contract information, including cancellation information where cancellation rights apply. It also notes that digital content has specific information requirements. :contentReference[oaicite:1]{index=1}

If you purchase digital content or an online course and request immediate access, you may be asked to confirm that you want access to begin before the end of any cooling-off period and that you understand how this may affect cancellation rights.

Any course-specific refund terms should be shown clearly on the relevant checkout, course or sales page. Where your statutory rights apply, nothing in these terms is intended to limit those rights.

7. Intellectual property

Unless otherwise stated, all website content, course materials, videos, text, graphics, downloads, worksheets, formulas, images, branding and resources are owned by or licensed to TCF.

When you purchase or access a course, you receive a personal, non-exclusive, non-transferable licence to use the materials for your own learning and personal or internal business development.

You must not copy, reproduce, share, resell, upload, distribute, publish, teach from, adapt or commercially exploit our course materials without our prior written permission.

You may use the knowledge you gain from our courses to develop your own products, but you must not present our course materials as your own or redistribute them to others.

8. Acceptable use

You must use the website, course platform and resources lawfully and responsibly.

You must not:

• share your login details or allow unauthorised access to paid content;
• copy, scrape, download or reproduce substantial parts of the website or course platform without permission;
• upload malicious code, interfere with the website or attempt to bypass security measures;
• use the website or course materials for unlawful, misleading or harmful purposes;
• harass, abuse or send offensive messages through any contact or community feature;
• claim that TCF has endorsed your product, brand or business unless we have agreed this in writing.

9. User content, feedback and reviews

If you submit comments, reviews, testimonials, images, questions, feedback or other content to us, you are responsible for ensuring that you have the right to share it.

You must not submit content that is unlawful, misleading, defamatory, offensive, confidential, infringing or otherwise inappropriate.

Where you provide feedback, testimonials or reviews, we may ask for permission to use them in our marketing or website content. We will not knowingly publish your personal details in marketing materials without appropriate permission.

10. Educational disclaimer

Our courses and resources are designed to support cosmetic formulation education. They are not a substitute for professional regulatory, legal, safety assessment, toxicology, manufacturing or business advice.

Cosmetic regulations vary by country and product type. If you plan to sell products, you are responsible for obtaining the appropriate safety assessments, testing, documentation, labelling, insurance and regulatory approvals required for your market.

We do not guarantee that a formula, method, example or learning resource will be suitable for your specific ingredients, equipment, manufacturing conditions, target market or commercial use.

11. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or any liability that cannot be excluded under applicable law.

To the fullest extent permitted by law, we are not responsible for indirect, incidental or consequential losses, loss of profit, loss of business, loss of goodwill, loss of data or losses arising from your use of our educational materials outside their intended purpose.

UK consumer guidance warns businesses not to use wording that takes away or reduces customers’ legal rights, including rights relating to digital content matching its description or services being provided to a reasonable standard. :contentReference[oaicite:2]{index=2}

12. Third-party links and tools

Our website may include links to third-party websites, tools, suppliers, payment providers, course platforms or resources.

These links are provided for convenience or reference only. We are not responsible for the content, policies, availability or practices of third-party websites or services.

13. Changes to these terms

We may update these Terms of Use from time to time to reflect changes to our website, courses, business, legal requirements or operational practices.

The latest version will be published on this page with the updated date shown above. If a change materially affects a course or service you have already purchased, we will aim to handle that change fairly and transparently.

14. Governing law

These terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country require otherwise.

If you are a consumer, you may have legal rights in the country where you live that cannot be excluded by these terms.

15. Contact us

If you have questions about these Terms of Use, contact us using the details below: