Privacy Policy

1. Overview

TCF is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

This policy applies to personal information collected through this website, course pages, contact forms, newsletter sign-up forms and related online services.

In this policy, “we”, “us” and “our” refer to TCF. “You” refers to visitors, students, customers and anyone who interacts with our website or services.

2. Information we collect

We may collect and process the following types of information:

• Contact details, such as your name, email address and any message you send through a contact form.
• Account and course details, such as your course enrolments, login details, progress and learning activity.
• Purchase information, such as the course or digital product purchased, payment status, billing details and transaction reference.
• Marketing preferences, such as whether you have subscribed to our newsletter or opted out of marketing emails.
• Technical information, such as IP address, browser type, device information, pages visited and website usage data.
• Communication information, such as emails, support requests, feedback or reviews you choose to provide.

We do not intentionally collect special category personal data unless you choose to provide it in a message or communication.

3. How we use your information

We use personal information to:

• provide access to free and paid courses;
• process purchases and manage enrolments;
• respond to enquiries and provide support;
• send course updates, resources or newsletters where you have requested them;
• improve our website, course content and user experience;
• manage payments, records, accounting and legal obligations;
• protect our website, students, business and services from misuse or security issues.

4. Lawful basis for processing

We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract — to provide a course, digital product or service you have purchased or requested.
• Consent — for example, when you sign up to receive marketing emails.
• Legitimate interests — to operate, improve and protect our website and services.
• Legal obligation — where we need to keep records for tax, accounting or legal compliance.

Where we rely on consent, you can withdraw that consent at any time.

5. Sharing your information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate our website and services. This may include:

• website hosting providers;
• course platform or learning management providers;
• payment processors;
• email marketing providers;
• analytics and website performance tools;
• professional advisers, such as accountants or legal advisers, where necessary.

These providers are only permitted to use personal information as needed to provide their services to us.

6. Cookies and analytics

Our website may use cookies and similar technologies to help the site function, understand how visitors use the website and improve the user experience.

Some cookies may be essential for the website to work. Others, such as analytics or marketing cookies, should only be used where permitted by applicable law and, where required, with your consent.

You can usually manage or block cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

7. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes described in this policy.

The exact retention period depends on the type of information and why it is used. For example:

• contact form enquiries may be kept while we respond and for a reasonable period afterwards;
• course account information may be kept while your account remains active;
• purchase and accounting records may be kept for the period required for tax and legal record-keeping;
• marketing preferences may be kept until you unsubscribe or ask us to delete them, where appropriate.

8. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or online service can be guaranteed to be completely secure. You are responsible for keeping your account login details confidential.

9. International transfers

Some service providers may process personal information outside the United Kingdom. Where this happens, we aim to ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

10. Your rights

Under data protection law, you may have rights over your personal information, including the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information in certain circumstances;
• ask us to restrict or object to certain processing;
• withdraw consent where processing is based on consent;
• request a copy of your information in a portable format, where applicable.

You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your personal information is handled. The ICO recommends that UK privacy notices explain people’s rights and provide information about complaining to the ICO. :contentReference[oaicite:1]{index=1}

11. Marketing emails

If you sign up to receive emails from us, we may send you formulation tips, course updates, resources and relevant offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

12. Children

Our website and courses are not intended for children. We do not knowingly collect personal information from children.

13. Contact us

If you have questions about this Privacy Policy or how your personal information is handled, contact us using the details below: